Your CTA?

Most of us who reside in Chicago know the customer service telephone numbers for the CTA.
Is it really customer service, or just another excuse for the CTA to spend your hard earned money? Why do take that position?

The answer is this:

• Only a small number of those at the customer service lines actually have good training which means that the CTA RIDERSHIP is MISDIRECTED at least 90% of the time.....on a daily basis!
• Most of the customer service employees and their supervisors openly state quite proudly that they are just there for a paycheck, a way to pay the rent, and have no interest in learning the city so as to properly direct callers who are planning trips or who are already in transit. Most of them have said they would rather quit than have to actually have acceptable and adequate knowledge of Chicago.
  
• So, where do your complaints go? Do they go to CTA management? NO! The customer service supervisors are so friendly with their subordinates that your complaints never make it anywhere other than the trash basket!
• There are many customer service employees who are so disgruntled with the CTA and the public that callers are often misdirected purposely.
  
• CTA drivers, train operators, and field supervisors are good for consistently misdirecting Chicago's traveling public for the same reasons stated above, plus they think the traveling public is a spectacle for which they don't have the time of day.
  

1-888-YOUR-CTA.....excuse us? Your CTA? We could only dream that this is our CTA, the traveling public's CTA even! Truth is that it's uncle frank's and king richie's CTA. Until these two retire, nothing is going to change unless everyone raises their voices without mercy!