Allegations Of Verbal Abuse Shock The CTA

Passengers in transit on the Streeterville bus on Monday evening state that they witnessed the driver make highly threatening and abusive remarks to an elderly woman who wasn't fast enough at producing her RTA Reduced Fare Permit. Story Link Here

Witnesses state that the woman was unable to produce her permit while standing as the bus was in motion. According to the allegations, the driver "launched into a tirade of expletives" at the elderly passenger and called her derogatory names. The CTA was informed via an e-mail from a witness.

A representative from the Amalgamated Transit Union said "The union does not condone the behavior". The CTA has a policy that strongly encourages drivers to obtain a fare but stay out of fare disputes.

Sound - Off will follow the investigation closely.